Privacy Policy

This Privacy Policy explains how Lingo Nest handles personal data in connection with its website, course inquiries, small-group language courses, online consultations, and related administrative activities. It applies to users in Thailand and to others who interact with our services through zinclevelocean.click.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing activities. You may also object to processing based on legitimate interests where that ground applies. If we rely on your consent for a specific activity, you may withdraw it for future processing.

Available rights may depend on the nature of the request and applicable law.

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and understand the scope of the request. We may need additional details to verify identity or to confirm the course or account involved. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.

We may ask for information needed to verify identity before acting on a request.

Retention of Data

We retain personal data for the period needed to manage inquiries, enrolment, course delivery, progress review, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it, anonymize it, or restrict it in line with our internal retention practices and applicable law. Some records may be kept longer where a legal claim, tax rule, or operational need requires it.

We keep data only for as long as needed for the relevant purpose or legal obligation.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our services, website functions, data handling practices, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.

We review this policy when our practices or legal obligations change.

Email contact

[email protected]

Telephone contact

+66 81 459 7737

Postal address

881/12, Soi Uttarakit, Wiang Sub District, Amphoe Mueang Chiang Rai District, Chiang Rai Province 57000

Privacy contact

[email protected]

Use the contact details below for privacy questions, access requests, or concerns about this policy.

Data category

Information We Collect

We may collect identification and contact details, course inquiry information, level screening responses, enrolment records, timetable preferences, payment-related records, lesson participation details, progress summaries, and technical data such as device and usage information when you use the website or online lesson tools. If you provide materials for placement or course preparation, we process those materials only for the relevant course administration purpose.

The information we collect depends on the inquiry, enrolment, and lesson activities involved.

Collection source

Sources of Information

We receive personal data from forms, messages, booking requests, course consultations, screening activities, enrolment steps, and communications with our staff. We also generate limited data from scheduling, attendance, progress review, and website interaction records. Where online lessons are used, technical information may be collected from the device and connection used to access the service.

Most information comes directly from users, while some is generated during website and course use.

Cookie type

Cookie Types

Our website may use essential cookies to support page security, form handling, and session functions. We may also use functional cookies to remember basic preferences and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.

We use only the cookie categories needed for site operation, measurement, and basic preference handling.

User control

Cookie Controls

You may manage cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect form submission, session continuity, or other website functions. We do not rely on cookie settings to override legal or operational requirements that are necessary for the site to function.

Browser settings and device controls can be used to limit non-essential cookies.

01 · Purpose

How We Use Data

We use personal data to respond to course inquiries, carry out level screening, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare progress summaries, and maintain course records. We also use data to process payments, communicate service updates, operate the website, improve service administration, and meet legal, accounting, and security obligations.

We process personal data only for operational, administrative, and compliance purposes connected to our services.

02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, online lesson delivery, and related administrative services. These parties are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures. We do not authorize them to use the data for their own unrelated purposes.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosure

We may disclose personal data when required by law, court order, regulatory request, or other lawful process. We may also share information to establish, exercise, or defend legal claims, to prevent fraud or misuse, or to protect the rights, safety, and property of Lingo Nest, our users, or others.

Disclosure to public authorities is limited to situations where we have a lawful basis to do so.